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You may find the following links useful when working with Apple devices:
iCloud: Back up your iOS device to iCloud http://support.apple.com/kb/PH12520
iCloud: Restore your iOS device from iCloud https://support.apple.com/kb/ph12521
iCloud: Troubleshooting restoring an iCloud backup http://support.apple.com/kb/TS4036
iCloud: iCloud storage and backup overview http://support.apple.com/kb/PH12519
iOS: Unable to restore from backup of a newer device http://support.apple.com/kb/TS3682
iOS: Back up and restore your iOS device with iCloud or iTunes http://support.apple.com/kb/HT1766
iTunes: About iOS backups http://support.apple.com/kb/HT4946
iTunes: About encrypted backups in iTunes https://support.apple.com/en-us/HT205220
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?) http://support.apple.com/kb/HT5262
Recovering iCloud contacts, calendars, and bookmarks from an iTunes backup of an iOS device http://support.apple.com/kb/TS4108
iOS: If you can't back up or restore from a backup in iTunes http://support.apple.com/kb/TS2529
iCloud: iCloud security and privacy overview http://support.apple.com/kb/ht4865
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