Logging
The system information about Elcomsoft Phone Breaker work is logged in the EPB log file.
The log is placed in the following locations by default:
oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\EPB_<version and revision number>.log
omacOS: ~/Users/<username>/Library/Application Support/Elcomsoft Phone Password Breaker/EPB_<version and revision number>.log
NOTE: The folder with a log file is a hidden on macOS, so press Shift + Command + G (or Shift + Win + G) and enter the path to the folder to open it.
The information about the work of the EPB password recovery process is logged in the RecoveryProcess log file.
The log is placed in the following location by default:
oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\RecoveryProcess.log
If you are experiencing any problems with Elcomsoft Phone Breaker, please send us the log files at http://support.elcomsoft.com/
Depending on selections in EPB Settings (General settings), the log from the previous session of work can be saved to the EPB_<version and revision number>.bak file after the application is restarted. In this case, please attach both the log and the *.bak file when reporting an issue with program work.
The amount of information that is written to the log is defined by the level of logging set in the EPB Settings on the General page.
Issues with an older version of EPB
If you have been using the latest version of Elcomsoft Phone Breaker, but then decided to switch back to an older version, you will be displayed the following message "The EPB version installed on your computer is outdated. Please get the latest version". This happens because older versions of EPB do not support the newer version of the Credentials.db file.
To continue working with EPB, either get the latest version, or delete the Credentials.db file from the following location:
oWindows: %AppData%\Roaming\Elcomsoft\Elcomsoft Phone Password Breaker\Credentials
Issues with downloading iCloud Keychain data
Sometimes when downloading iCloud Keychain data, you might face one of the following issues on the Apple side:
oData cannot be downloaded due to iCloud Keychain synchronization issues.
oYou are offered to download iCloud Keychain data using a trusted device which iCloud Keychain was not synchronized with.
To fix these issues, log out of iCloud Keychain on your device, log in again, and then reboot your device to synchronize it with iCloud Keychain.
Issues with access to the default iTunes backups folder
On macOS 10.14 or higher, if you try to access the default iTunes backup folder, you might be displayed the following message: "EPB has no access to the default iTunes backups folder. Please grant the Full Disk Access permission to EPB. For details, see Troubleshooting in Help." This happens because macOS protects iTunes backups to ensure rogue apps cannot access the personal data.
To grant the Full Disk Access permission to EPB, do the following:
1. On the Apple menu, click System Preferences.
2. Click Security & Privacy.
3. On the Privacy tab, click the Lock icon in the lower-right corner and enter your administrator password, if asked.
4. In the list of permissions, select Full Disk Access.
5. In the list of apps, select the Elcomsoft Phone Breaker check box. If it is not in the list, click the Plus icon and navigate to the Elcomsoft Phone Breaker application.
6. The Full Disk Access permission is granted to EPB.
Issues with running Elcomsoft Apple Token Extractor
When running the atex.dmg file for the first time, the following window will appear:
To run the atex.dmg file successfully, do the following:
1. Right-click the atex.dmg file and select Open.
2. Click Open in the appeared window.
Credentials database
Credentials in EPB are stored in the following locations:
oWindows: %AppData%\Roaming\Elcomsoft\Elcomsoft Phone Password Breaker\Credentials
omacOS: ~/Users/<username>/Library/Application Support/Elcomsoft Phone Password Breaker/Credentials