If the agent is administered remotely, you can set particular work hours for it, both for all week days and for each separate day. To do this, on the Restictions tab in the agent’s properties, select the week day, for which you intend to set the work hours, or "all days” option, and check the needed hours (Fig. 5.1.7). You can use “Select all”, “Deselect all” options, to check/uncheck all work hours for the corresponding day or for all days.
Figure 5.1.7. Agent’s work hours.
