<< Click to Display Table of Contents >> Navigation:  Password Recovery Programs > Advanced Office Password Recovery > Troubleshooting > Creating the Debug Log

 

The Debug Log feature collects information our Customer Support requires to identify issues during the password recovery process. To create the debug log do the following:

 

•Launch AOPR

•Check Enable Debug Log in Options

•Close AOPR and launch it again

•Perform the actions causing the problem

•Close AOPR

 

The Debug Log will be located in the folder specified under the Folder for Log Files field in Options. The file name will be "aopr_debug_log.txt". Please send this file to our Customer Support, and we'll try to resolve the issue.